Family Clinic

Privacy Policy

Effective Date: 08/06/2024

At Song Family Medicine, your privacy and the security of your personal information are our top priorities. This Privacy Policy explains how we collect, use, protect, and share information when you visit songfamilymed.com.

Key Elements of the Privacy Policy:

  1. Information Collection:
    1. We collect and gather various types of information from you when you visit our Site, including personal information you provide and data collected automatically. 
  2. Information Usage:
    1. The information we collect is used for purposes such as enhancing our services, communication with you, and maintaining security of our Site.
  3. Your Information Protection:
    1. There are security measures to safeguard your personal information from unauthorized access and misuse. 
  4. Sharing of Information:
    1. We may disclose your information under specific circumstances as detailed in this Privacy Policy.

By accessing and using our Site, you agree to the practices and policies described in this Privacy Policy and consent to the collection, use, and sharing of your personal information as described. 

Information Collection

We collect information that you provide directly to us through the Site when you make an appointment. This information can include personal details such as:

  • Contact information (e.g., first and last name, email address, telephone number, date of birth)
  • Health insurance information (e.g., insurance company name, insurance member ID, policy number)
  • SMS OPT-IN/OUT to be used as appointment reminders and verifications. You can Check the box to receive SMS from Song Family Medicine. Please see SMS Policy below for more information.

We may combine this information with data we already have about you.

Information We Collect Automatically

We may automatically collect certain information when you access or use the Site. This can include:

  • Location information 
  • IP address
  • Device identifier
  • Browser type
  • Domain name
  • Operating system
  • Information about your use of the Site
  • Internet service provider
  • Pages you visit before and after using the Site
  • Date and time of your visit
  • Information about the links you click within the Site
  • Standard server log information

We use various tools such as cookies, web beacons, and other online tracking technologies to collect this information. We may combine automatically collected information with other data we obtain about you, including information from third parties.

In addition to logging information about your visit, we use tracking mechanisms such as cookies, web beacons, and embedded scripts (collectively, “Tracking Technologies”) to collect information about interactions with our Site.

Cookies are small data files that a web browser places on your computer. We may use cookies to recognize you on future visits, measure web traffic, or customize your visit. Your Internet browser may allow you to block or be notified when cookies are placed.

Web Beacons (also called “tracking pixels”) are small graphic images embedded in web pages. They may be used to count visitors, monitor navigation, or verify views of content.

Embedded Scripts are designed to collect information about your interactions with the Site. These scripts are temporarily downloaded onto your computer from our web server or a third party’s server.

Regular cookies can usually be disabled or removed using tools available in most commercial browsers. Some browsers may allow you to preemptively block cookies. Be aware that disabling or removing cookies may affect Site functionality. Different computers or browsers may not limit tracking technologies in the same way.

Some web browsers may have settings that allow you to transmit “do-not-track” signals. This Site does not respond to these signals. Note that we or third parties may collect personal information about your online activities over time and across different devices and online properties when you use the Site.

Information from Other Sources

We may also obtain information about you from other sources, such as other non-profit organizations, and combine it with information we collect about you. The Site may enable interactions between the Site and other websites, platforms, tools, applications, or services, including the display of third-party content. Using such features may involve these operators providing personal information to us (e.g., when you make an appointment)

You may also access our Site, your account, and/or the Site’s content via a third-party platform, website, app, or service; that third party may collect personal information and other data about you and provide some or all of it to us. We are not responsible for the privacy practices of third parties or other websites or online services that we do not control. You should review their privacy policies before using such services in connection with our Site. 

How We May Use Your Information 

We use your information to operate the Site and provide the content and services you request. Additionally, we may use your information for other lawful purposes, including:

  • Enhancing Your Experience: Facilitate, manage, personalize, and improve your online experience
  • Customer Service: Respond to your comments, questions, and requests; provide customer service; and contact you if we need additional information or need to provide further information
  • Security: Prevent and address fraud, breaches of policies or terms, and threats or harm
  • Site Operations: Operate, provide, improve, and maintain our Site and services; develop new products and services; personalize and display content for you; and for other administrative and internal business purposes

How We May Share Information

We may share your information with:

  • Service Providers: Agents, vendors, consultants, and other service providers who need access to the information to carry out work on our behalf. This includes performing statistical analysis, sending you email or postal mail, or providing customer support
  • Legal Requirements: When required by subpoena, search warrant, or other legal processes; in response to unlawful activities or violations of our Site rules; or to protect and defend our rights or property
  • SMS opt-in or phone numbers for the purpose of SMS are not being shared.

Educational and Informational Purposes

All health and health-related information on our Site is intended to be general in nature and should not be used as a substitute for visiting a healthcare professional. The information provided is meant to serve as a general basis for individuals to discuss their medical conditions with their health care providers. It is not intended to establish any professional provider-to-patient relationship or replace professional advice and consultation obtained through visits or calls to health care professionals. Always consult your healthcare provider regarding medical conditions, treatments, and needs for yourself and your family.

We do not guarantee the accuracy or completeness of the information available on or through this Site. The content is provided solely for the convenience of Site users and should not be considered medical advice. 

Data Security

We implement reasonable measures to help protect personal information collected through the Site from loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction. However, please be aware that transmission via the Internet is not completely secure, and we cannot guarantee the absolute security of your information collected through our Site. 

Terms of Use

Thank you to songfamilymed.com, owned and operated by Song Family Medicine. By accessing and using the Site, you confirm that you have read these Terms and agree to be bound by them. Song Family Medicine reserves the right to revise and update these Terms at any time. We recommend that you periodically check the Site for any such updates. Your continued use of the Site after any updates signifies your acceptance of those changes. If you do not agree with these Terms, please refrain from accessing or using the Site.

Medical Disclaimer

If you are experiencing a medical emergency, do not rely on any information on the Site and seek appropriate emergency medical assistance, such as calling “911”. Always consult your healthcare professionals for diagnosis and treatment, including information on which drugs or treatments may be appropriate for you. Statements made by any individuals on these Sites are not intended to replace discussions or evaluations with your healthcare professional and do not guarantee any outcomes. The information and content provided on or accessed through this Site are intended for general, non-commercial informational purposes only and do not constitute the practice of medicine or any other professional judgment, advice, diagnosis, or treatment. They should not be used as a substitute for the independent professional judgment, advice, diagnosis, or treatment of a licensed and qualified healthcare provider. The use of this Site does not create a physician-patient relationship and does not obligate Song Family Medicine to follow up or contact users of the Site. 

Proper Use of This Site

The Site and its content are intended solely for users aged 18 and older. It is not directed at children under 18. Users under 18 should seek the assistance of a parent or guardian when using this Site. 

SMS Terms of Service

  1. Song Family Medicine will send you text messages with account appointment reminders.
  2. By checking the “Approve” button on the intake form, you give us legal right to send you text messages with account appointment reminders.
  3. You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  4. For assistance with Song Family Medicine SMS updates, call us at (404) 897-0684 or please reply ‘HELP’ to the message.
  5. If you are experiencing issues with the messaging program you can call our main office at 404-897-0684 or at song.fammed@gmail.com.
  6. Carriers are not liable for delayed or undelivered messages
  7. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  8. If you have any questions regarding privacy, please read our privacy policy below.

Text Privacy Policy

Song Family Medicine (“we,” “us”) offers its short-code text message service (the “Service”) to enable patients and guarantors to receive notifications concerning payment arrangements for their healthcare visits with Song Family Medicine. We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Privacy Policy”).

This Privacy Policy is entered into by and between you and Song Family Medicine. This Privacy Policy describes the information we collect from you or that you may provide when you use the Service, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Acceptance of the Text Privacy Policy and Terms of Use

This Privacy Policy is effective with respect to any data that we have collected, or collect, about and/or from you, according to our terms of use, found at Terms of Service (the ” Terms of Service”), which are incorporated herein by reference. Please read this Privacy Policy carefully before you use the Services. By using the Service you accept and agree to be bound and abide by this Privacy Policy. If you do not want to agree to the Terms of Use or this Privacy Policy, you must not access or use the Services.

You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Contact Information

If you have any questions or comments or you have a concern about the way in which we have handled any privacy matter, please contact us at: song.fammed@gmail.com

If you are experiencing issues with the messaging program or if you have a concern about the way you can reply with the keyword HELP for more assistance, or you can get help directly at 404-897-0684 or at song.fammed@gmail.com

No Collection of Personal Information

We do not knowingly collect any personally identifiable information about you through your use of the SMS text messaging service. We may collect information from you through our Websites, which are governed by applicable privacy policies appearing on these sites. We reserve the right to delete any information we believe to be in violation of this Privacy Policy.

Security

If a security breach causes an unauthorized intrusion into our system that materially affects you, then we will promptly notify you in accordance with applicable legal requirements.

No Liability

You understand that electronic communications may be accessed by unauthorized parties when communicated across the Internet, network communications facilities, or other electronic means. You agree that we are not responsible for any electronic communication and/or any of your data which may be lost, altered, intercepted or stored without authorization during the transmission of any data whatsoever across networks not owned and/or operated by us. We do not guarantee that your information will not be misused or disclosed to third parties. We will not have any liability to you for any such misuse or disclosure.

Except as required or allowed by law, we will not use or disclose your information for any purpose for which you refuse us consent or later withdraw your consent. If you withdraw consent, you agree that in spite of this withdrawal we may continue to use the information previously provided to us to the extent that we are legally or contractually obligated to do so and to the extent necessary to enforce any contractual obligations you may have to us.

Last updated: August,28, 2024